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Multinational company specialized in digital solutions for business management of enterprises, professionals and associations
Improved engagement: 25% of contacted customers subsequently use the inbound channels made available to them to contact their personal angel
NPS value tripled since the start of the new customer journey
- To realize a new customer care journey, following the first year of software solutions adoption Goal: to reintroduce the "human" relationship within an exclusively digital journey and reduce the abandonment rate (also called churn)
- Multimedia customer journey planning (telephone, email, video, whatsapp) with dynamic activation of different paths (frequency and contact channel) according to customer value and NPS value
- NPS tripled since the start of the new journey
- Engagement improvement: around 25% of contacted customers subsequently use inbound channels made available to them to contact their personal "angel"
Multinational company specialized in digital solutions for business management of enterprises, professionals and associations
Improved engagement: 25% of contacted customers subsequently use the inbound channels made available to them to contact their personal angel
NPS value tripled since the start of the new customer journey
- To realize a new customer care journey, following the first year of software solutions adoption Goal: to reintroduce the "human" relationship within an exclusively digital journey and reduce the abandonment rate (also called churn)
- Multimedia customer journey planning (telephone, email, video, whatsapp) with dynamic activation of different paths (frequency and contact channel) according to customer value and NPS value
- NPS tripled since the start of the new journey
- Engagement improvement: around 25% of contacted customers subsequently use inbound channels made available to them to contact their personal "angel"
Italian company specialized in innovation projects development and system integration services for large industries, sme, banking and insurance groups
4% of redemption
brand awareness consolidation
- To attract potential customers, generate new qualified leads and get to the sale through an approach that allows to develop a relationship, create valuable content and tailor-made experiences with the potential customer using LinkedIn, the B2B social network par excellence B2B per eccellenza
- Creation of a customized journey to develop new business opportunities and to perform social selling activities through the Sales Navigator and LinkedIn integrated messaging
- Social journey integration in an omnichannel perspective with telephone support actions
- Consolidamento della brand awareness in termini qualitativi
- 4% di redemption rispetto alle conversazioni social/telefoniche avviate
Italian company specialized in innovation projects development and system integration services for large industries, sme, banking and insurance groups
4% of redemption
brand awareness consolidation
- To attract potential customers, generate new qualified leads and get to the sale through an approach that allows to develop a relationship, create valuable content and tailor-made experiences with the potential customer using LinkedIn, the B2B social network par excellence B2B per eccellenza
- Creation of a customized journey to develop new business opportunities and to perform social selling activities through the Sales Navigator and LinkedIn integrated messaging
- Social journey integration in an omnichannel perspective with telephone support actions
- Consolidamento della brand awareness in termini qualitativi
- 4% di redemption rispetto alle conversazioni social/telefoniche avviate
Leading italian luxury and top brands automotive group
+ 50% of sales following the actions of consultancy, training and coaching actions
- To increase sales of the web channel and long-term rental
- Process assessment - Training on NLP and traditional sales approaches by phone and video - Digital lead pre-qualification activities evaluation - Optimization of taken in charge time on the lead management system (leadspark) - 1-to-1 coaching with sellers, to optimizing the moments of contact with potential customers
- + 50% of sales following the actions of consultancy, training and coaching actions
Leading italian luxury and top brands automotive group
+ 50% of sales following the actions of consultancy, training and coaching actions
- To increase sales of the web channel and long-term rental
- Process assessment - Training on NLP and traditional sales approaches by phone and video - Digital lead pre-qualification activities evaluation - Optimization of taken in charge time on the lead management system (leadspark) - 1-to-1 coaching with sellers, to optimizing the moments of contact with potential customers
- + 50% of sales following the actions of consultancy, training and coaching actions
