"It's easier to love a brand when the brand loves you back"
- Seth Godin
We have a multidisciplinary, practical and fast approach: first af all results, then powerpoints.
We collect context elements, goals and strategies through structured interviews with company key people and training on the job
We design and build the new reference model with multidisciplinary skills and approach. We guarantee support after implementation with follow-up activities
Customer experience
We offer a multidisciplinary approach for customer experience design and implementation: direct experience on the field and pragmatism at the service of the most innovative reference models
- Reference models on processes, organization, buyer personas, customer journey, NPS and VOC
- Mirroring: comparison between what is internally perceived and what is perceived on the market of interest
- Pragmatism: through the operational feedback of our Customer Experience Centers about customer needs
Business development and efficiency
We support customers commercial development and their models efficiency through consultancy projects on processes, systems and organization
- Sales models optimization
- Organization and process re-engineering
- Digital & IT solutions review and introduction
Training and coaching
We make our customers independent with courses about customer experience, sales techniques, soft and managerial skills, NLP and coaching, thanks to the integration of the different learning and personal development methods
- Classroom, mentoring and coaching Collaborations with important Universities
- P-Cube (Peak Performance Program) with the use of neuro-scientific techniques
- Round&Go method "theory & practice"
CASE HISTORY
For a multi-utility company specialized in production, distribution and sale of electricity, gas, integrated environmental and water services, we have created a customized omni-channel journey for onboarding and joining a special club, with social/ whatsapp, phone and web. All this with a view to caring and retention, to builf customer loyalty and reducing the churn rate fidelizzare i clienti e ridurre il tasso di abbandono
ACHIVE RESULTS
40% of customers interact with the new journey
20% of respondents adhere to the specific loyalty initiative in the journey for long-term loyalty
25% churn improvement post acquisition
WORK WITH US
Would you like to join our tribe? Let's get in touch!
