"It's easier to love a brand when the brand loves you back"
- Seth Godin

We have a multidisciplinary, practical and fast approach: first af all results, then powerpoints.

DO YOU HAVE A PROJECT
OR AN IDEA TO IMPROVE
YOUR BUSINESS?

Customer Experience Strategy and Design | Consulting X

We collect context elements, goals and strategies through structured interviews with company key people and training on the job

We design and build the new reference model with multidisciplinary skills and approach. We guarantee support after implementation with follow-up activities

Customer experience

We offer a multidisciplinary approach for customer experience design and implementation: direct experience on the field and pragmatism at the service of the most innovative reference models

Business development and efficiency

We support customers commercial development and their models efficiency through consultancy projects on processes, systems and organization

Training and coaching

We make our customers independent with courses about customer experience, sales techniques, soft and managerial skills, NLP and coaching, thanks to the integration of the different learning and personal development methods

CASE HISTORY

For a multi-utility company specialized in production, distribution and sale of electricity, gas, integrated environmental and water services, we have created a customized omni-channel journey for onboarding and joining a special club, with social/ whatsapp, phone and web. All this with a view to caring and retention, to builf customer loyalty and reducing the churn rate fidelizzare i clienti e ridurre il tasso di abbandono

ACHIVE RESULTS

40% of customers interact with the new journey

20% of respondents adhere to the specific loyalty initiative in the journey for long-term loyalty

25% churn improvement post acquisition

WORK WITH US

Would you like to join our tribe? Let's get in touch!

customer experience italia

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