"What people say about you will be the most important metric in the future" – Shiv Singh.

We design and implement personalized and omnichannel social journeys

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OR AN IDEA TO IMPROVE
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Social Media Customer Experience Management | Digital X

Our focus is social customer experience: maturity level assessment, consulting, implementation and operations management

According to us, social customer experience "works as a team" with all other physical and digital channels of the company, because the goal is to be fluid and consistent. Always yourself. We supervise the main social media, in all their features and evolutions: Facebook, Instagram, LinkedIn, Whatsapp

Conversational commerce

We design and implement customer journeys on instant messaging channels, to interact with customers in a friendly and immediate way, strengthening brand credibility and the loyalty degree

Social customer care

We manage customer assistance through an advanced service which, through dedicated corporate social channels, provides quick answers and allows the customer to get in touch with the brand

Social listening

We listen social conversations and spontaneous public discourse about the brand or about specific products/services to analyze and investigate VOC

Social sales enablement

We generate qualified commercial opportunities through a profiling and engagement activity on leads generated by web advertising campaigns on Google and/or on social media

Social selling strategies

We create personalized strategies on LinkedIn to interact with prospects and consolidate the relationship, until they become ready to buy

CASE HISTORY

For a leading insurance company of the Italian market, we designed and managed a custom and omnichannel journey to support the recruiting process, which was developed on social media, telephone and e-mail, with the aim of identifying target candidates and report them as suitable for the selection interview

ACHIVE RESULTS

Brand awareness qualitative consolidation

15% of social conversations converted into interviews

WORK WITH US

Would you like to join our tribe? Let's get in touch!

customer experience italia

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