"What people say about you will be the most important metric in the future" – Shiv Singh.
We design and implement personalized and omnichannel social journeys
Our focus is social customer experience: maturity level assessment, consulting, implementation and operations management
According to us, social customer experience "works as a team" with all other physical and digital channels of the company, because the goal is to be fluid and consistent. Always yourself. We supervise the main social media, in all their features and evolutions: Facebook, Instagram, LinkedIn, Whatsapp
Conversational commerce
We design and implement customer journeys on instant messaging channels, to interact with customers in a friendly and immediate way, strengthening brand credibility and the loyalty degree
- Business use case definition
- Personalized social journey analysis and design
- Journey management with measurement & reporting
Social customer care
We manage customer assistance through an advanced service which, through dedicated corporate social channels, provides quick answers and allows the customer to get in touch with the brand
- Business Process Management
- Support for ticket resolution
- Monitoring and community management
Social listening
We listen social conversations and spontaneous public discourse about the brand or about specific products/services to analyze and investigate VOC
- Detection of spontaneous verbatim and integration with ticketing and push campaigns
- Converting audio and video to text
- Verbatim and text analysis and business meaning
Social sales enablement
We generate qualified commercial opportunities through a profiling and engagement activity on leads generated by web advertising campaigns on Google and/or on social media
- Lead generation assessment
- Lead qualification with customized social-oriented script
- Generation of more business opportunities
Social selling strategies
We create personalized strategies on LinkedIn to interact with prospects and consolidate the relationship, until they become ready to buy
- LinkedIn presence assessment and LinkedIn Sales Navigator use for audience out-reach
- Custom social journey design for nurturing and relationship
- Journey management and creation of reports preparatory to sales actions
CASE HISTORY
For a leading insurance company of the Italian market, we designed and managed a custom and omnichannel journey to support the recruiting process, which was developed on social media, telephone and e-mail, with the aim of identifying target candidates and report them as suitable for the selection interview
ACHIVE RESULTS
Brand awareness qualitative consolidation
15% of social conversations converted into interviews
WORK WITH US
Would you like to join our tribe? Let's get in touch!
