{"id":968,"date":"2024-06-06T16:18:29","date_gmt":"2024-06-06T16:18:29","guid":{"rendered":"https:\/\/customerexperienceitalia.it\/?page_id=968"},"modified":"2024-07-09T13:10:30","modified_gmt":"2024-07-09T13:10:30","slug":"operations-academy","status":"publish","type":"page","link":"https:\/\/customerexperienceitalia.it\/en\/operations-exp\/operations-academy\/","title":{"rendered":"OPERATIONS ACADEMY"},"content":{"rendered":"\t\t
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OPERATIONS ACADEMY<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Una \u201cscuola d\u2019impresa<\/strong>\u201d dove le nostre persone vivono la realt\u00e0 e i valori aziendali e dove si rinnovano continuamente le abilit\u00e0 personali e professionali.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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L\u2019obiettivo \u00e8 quello di sviluppare e sostenere i processi di allineamento di valori, strategie e persone nell\u2019organizzazione, adeguando e facendo crescere di continuo le competenze chiave dell\u2019azienda<\/b> e dei singoli individui che per essa e con essa lavorano.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Vogliamo garantire sempre un\u2019esperienza di alto valore, eccellente e coinvolgente: per questo motivo prevediamo l\u2019alternarsi di didattica laboratoriale, esercitazioni pratiche, lavori di gruppo, filmati, discussioni guidate, analisi di casi, simulazioni e role playing, con il continuo scambio di \u201cfeedback\u201d tra formatore e partecipanti sui comportamenti agiti.<\/p>

Il coinvolgimento attivo rende i partecipanti protagonisti in prima persona<\/strong> del processo di apprendimento anche sperimentando sul campo i contenuti formativi affrontati.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NEL CORSO DI FORMAZIONE INIZIALE VENGONO TRATTATI TEMI RIGUARDANTI:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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la storia, i valori, la mission, l\u2019organizzazione aziendale e linee guida del nostro brand;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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i principi della comunicazione, l\u2019ascolto e la comprensione degli interlocutori, i differenti approcci alla consulenza,<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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la fase di apertura, la gestione delle obiezioni e la chiusura, l\u2019importanza della fidelizzazione, con un focus sulle dinamiche B2B;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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le procedure, i tool e l\u2019area dedicata agli strumenti di lavoro;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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la formazione specifica sul cliente e sul suo prodotto\/servizio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Sono tutti contenuti di valore che accompagnano le persone nella fase di onboarding e che si estendono alle necessit\u00e0 di skilling, reskilling e upskilling interno.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCONTATTACI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

OPERATIONS ACADEMY Una \u201cscuola d\u2019impresa\u201d dove le nostre persone vivono la realt\u00e0 e i valori aziendali e dove si rinnovano continuamente le abilit\u00e0 personali e professionali. L\u2019obiettivo \u00e8 quello di sviluppare e sostenere i processi di allineamento di valori, strategie e persone nell\u2019organizzazione, adeguando e facendo crescere di continuo le competenze chiave dell\u2019azienda e dei […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":184,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-968","page","type-page","status-publish","hentry"],"yoast_head":"\nOPERATIONS ACADEMY - Customer Experience Italia<\/title>\n<meta name=\"description\" content=\"L\u2019Operations Academy \u00e8 una \u201cscuola d\u2019impresa\u201d dove le nostre persone vivono la realt\u00e0 e i valori aziendali.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerexperienceitalia.it\/en\/operations-exp\/operations-academy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OPERATIONS ACADEMY - Customer Experience Italia\" \/>\n<meta property=\"og:description\" content=\"L\u2019Operations Academy \u00e8 una \u201cscuola d\u2019impresa\u201d dove le nostre persone vivono la realt\u00e0 e i valori aziendali.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerexperienceitalia.it\/en\/operations-exp\/operations-academy\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Experience Italia\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-09T13:10:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerexperienceitalia.it\/wp-content\/uploads\/2024\/06\/Raggruppa-3543.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/customerexperienceitalia.it\\\/operations-exp\\\/operations-academy\\\/\",\"url\":\"https:\\\/\\\/customerexperienceitalia.it\\\/operations-exp\\\/operations-academy\\\/\",\"name\":\"OPERATIONS ACADEMY - 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