Customer experience italia

"It's easier to love a brand when the brand loves you back"
Seth Godin
"What people say about you will be the most important metric in the future"
Shiv Singh
"Action is the fundamental key to all success"
Pablo Picasso
"Sustainability it's not how we can be, but how whether we choose to be"
Gary Lawrence
Do you want to have a unique personality on the market?
CONSULTING X
Do you want to design a social experience to make your personas fall in love?
DIGITAL X
Do you want to create a direct relationship between your company and your customers?
OPERATIONS X
Do you want to make your business sustainable?
ESG X

DO YOU HAVE A PROJECT
OR AN IDEA TO IMPROVE
YOUR BUSINESS?

CONTACT US
8+1
Our offices: Turin, Milan, Padua, Florence, Pesaro, Roma, Bari, Catania + London
400
The people in our group
140
Customers who have chosen us over the past year and work with us
4
Our business unit
8
Our offices: Mantua, Turin (2 offices), Padua, Florence, Pesaro, Bari, Catania
400
The people in our group
140
Customers who have chosen us over the past year and work with us
4
Our business unit

Our services

 Let's adopt a multidisciplinary approach: results first, then PowerPoints

CONSULTING X

We design and implement personalized and omnichannel social journeys

DIGITAL X
migliori strategie di gestione operativa per migliorare l'esperienza del cliente

We work to connect customers and businesses with our people empathy and commitment 

OPERATIONS X

We accompany all corporate strategies towards sustainable development

ESG X

CASE HISTORY

A leading Italian automotive group, present in the luxury and top brand market, selected us to review sales models and improve the commercial performance of the Web and Long Term Rental division
CONSULTING X
An Italian company specialising in the development of innovation projects and system integration services for large industries, SMEs, banking and insurance groups asked us to implement a social strategy on Linkedin, oriented towards commercial action
DIGITAL X
A multinational company specialising in digital solutions for managing the business of companies and professionals engaged us to implement a customer caring path to reduce customer churn rates
OPERATIONS X
A well-known company that operates two major airports in Italy hired us to assess the supply chain of its suppliers with respect to sustainability issues (ESG)
ESG X

In life, theory matters, but how important is practice?

As 'company men and women', we have worked for years in different companies (services, manufacturing, large-scale distribution and digital/information technology) and have personally managed different business areas (sales, marketing, customer care, production, information systems...).

Today we support our customers in their projects with our know-how and pragmatism

il team di Customer Experience Italia

OUR CERTIFICATIONS

DolQuest

The first systemic personality questionnaire: a method for profiling people based on Neuroscience

Lean Six Sigma
Black Belt e Green Belt

Il primo questionario sistemico di personalità: un metodo di profilazione delle persone basato sulle neuroscienze

Prince2

Our methods follow the standard developed by AXELOS for project management and applicable to all types of projects

Master PNL

The certification is the internationally recognized level in neurolinguistic programming.

Global Customer
Experience

The international benchmark certification for companies wishing to offer services and consulting in the field of customer experience

Whistleblowing

In CXI we are committed to maintaining high standards of ethics, transparency, and accountability. For this reason, we have chosen to implement our website with the Whistleblowing portal, a key tool for managing reports of misconduct, risks, crimes, or irregularities related to our activities. If you are aware of such behavior, we encourage you to report it to preserve our integrity and ensure a corporate culture based on ethical principles. Thank you for contributing to an ethical corporate environment.

Whistleblowing

DO YOU HAVE A PROJECT
OR AN IDEA TO IMPROVE
YOUR BUSINESS?

customer experience italia
  • MANTUA
  • TURIN
  • PADUA
  • FLORENCE
  • PESARO
  • BARI
  • CATANIA

Customer Experience Italia S.p.A.
A Company of Gruppo Finservice S.p.A.
Via Baldassarre Castiglioni 3
46100 Mantova (MN)

Ethical code
Whistleblowing
Quality Policy
Politica per la sicurezza dei dati
Politica sulla parità di genere
Informativa clienti e fornitori

info@cxitalia.it
P.IVA 11041370013
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