Customer Experience is the perfect synthesis of every company

Why? Because it requires skills in organizational analysis, sales models, communication, business process reengineering, digital/IT and other professional areas

In Customer Experience Italia we want to give customers of each business an experience of high-value,excellent in content, engaging in interactions and consistent with brand values

Customer Experience is the perfect synthesis of every company

Why? Because it requires skills in organizational analysis, sales models, communication, business process reengineering, digital/IT and other professional areas

In Customer Experience Italia we want to give customers of each business an experience of high-value,excellent in content, engaging in interactions and consistent with brand values

Vision

According to us, customer experience represents all modalities that inspire, and pervasively integrate, all management areas. The beauty of customer experience is that to do it well you need to be able to dominate the reference models and practice on the field thanks to our Customer Experience Centers. In short: we want to be the best strategic and operational ally for our customers and their customers!

Mission

Our goal is to provide the best possible customer experience. How? With a multidisciplinary approach, that develops systematic design, implementation and continuous improvement of all company’s processes Each project is experienced firsthand and we take responsibility on the field, not on a powerpoint or an excel file.

GIOVANNI
FERRETTI

ALESSANDRO CAPRIOGLIO

ROBERTO PEZZONI

ROBERTO LACITIGNOLA

Our methodology provides a multidisciplinary approach that starts from project consulting, ensuring the study, the implementation of the process, the operational management and the training of internal resources

ISO CERTIFICATION

What does it mean to be ISO certified? It means coherence and strategy: doing what you say and saying what you do. Virtuous organizations make strategic decisions and are consistent with their values: ISO Certification confirms our modus operandi. We work every day to give greater value to our customers and stakeholders.

WORK WITH US

Would you like to join our tribe? Let's get in touch!