2009
Rpvoice, a new generation contact center specialized in omnichannel project, based in Bari was born in this year
2012
Acom, a contact center specialized in B2B , based in Florence was born in this year
2013
Nasce Customer Experience Italia, società di consulenza, formazione specializzata sulla CX con sede a Torino
2018
Customer Experience Italia opens its new Customer Experience Center in Rome
2019
Customer Experience UK, a commercial pivot for all activities outside Italy, based in London was born in this year
2020
SocialCX, a digital company focused on digital and social experience services, was born in this year.
Acom is incorporated into Rpvoice
2021
Customer Experience Italia Group was born this year, incorporating Rpvoice and becoming a joint-stock company.
A new Customer Experience Center opens in Turin.
2022
A new Customer Experience Center opens in Padua.
2023
A new Customer Experience Center opens in Pesaro.
2024
A new Customer Experience Center opens in Catania
In November, Customer Experience Italia S.p.A. becomes part of Gruppo Finservice S.p.A., a holding company of 11 firms and a leading player in management consulting and facilitated finance.
OUR BUSINESS UNIT
We work with our team of consultants and experts, all certified at both national and international levels.
With our team of specialized consultants, we offer a phygital service, which combines human and digital components
With our Customer Experience Centers, we ensure professionalism and competence on Italian and foreign markets
We accompany corporate strategies towards sustainable development with our ESG Specialists support
